Guest Service Agent (Ramada Sukhumvit 87)

Job Description

• Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Register and rooms all arrivals according to established procedures.
• Maintain intimate knowledge of departmental standards and procedures.
• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
• Maintain cashier float and ensure accurate daily report of all money received.
• Cash hotel guests’ personal and travelers’ checks and assists with currency exchange.
• Keep abreast of all modifications to accounting policies and procedures.
• Responsible for attending to guests’ requests for using the service of the safety box at all times.
• Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, Wyndham Rewards programs.
• Attend to guest’s complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist.
• Familiar with other Wyndham Hotels so that guests indicating any next destination on the registration card can be “sold” an onward booking to another Wyndham Hotel.
• Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
• Maintain comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read telex, e-mail, and messages, and how to interpret availability sources within the reservation systems.
• Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.
• Endeavor to maintain the high standards of the hotel with particular regard to the importance of Wyndham Rewards members and other VIP’s and with reference to the hotel and to avoid any health or safety hazards.

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Qualifications

• High School or Vocational Certification in Hotel Management, Business Administration, English or related field.
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.
• Good communication skills.
• Good Interpersonal Skills.
• Proficient in the use of Microsoft Office and Front Office System.
• Fluent in English.
• Second foreign language is preferred.