Duty Manager (Ramada Sukhumvit 48)

Job Description

• Ensure efficient guest registration, check out and telephone service. Observe guest service agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, invoices, cash transactions, account settlements and deposits are handled correctly.
• Observe front desk and room controller ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, call are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and/or the Front Office Manager and Room Division Manager.
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of account receivables.
• Coordinate activities with other departments and other units in order to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily, weekly and monthly maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions.

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Qualifications

• Bachelor’s Degree or Diploma in Hotel Management, Business Administration, or related field.
• 2 years of experience in front office / guest services or related discipline, including supervisory experience, or an equivalent combination of education and experience.