Cluster Learning Manager (Cassia)

Job Description

• Instructional Design
• Design, create and develop informal and formal solutions and training programs to meet Brand organizational needs, analyze the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact.
• Training Delivery
• Conduct training and orientation programs for associates at all levels.
• Conduct core training programs.
• Facilitate Other Training Programs conducted by other Subject-Matter Expert.
• Keep abreast with innovations and developments of training techniques and methods.
• Managing Learning Program Implementation
• Initiate and coordinate training/ learning activities required to meet quality standards.
• Ensure New Associates Departmental Induction Program implemented in respective departments.
• Ensure that regular, scheduled training plans are subsequently implemented and followed in all departments.
• Monitor the implementation of specific programs, e.g. Risk Management Training Program.
• Train & manage English Teachers to make sure all English training P&P are followed according to standards
• Measuring Training Effectiveness
• Monitor and advise on the performance of the quality management systems and produces data and report on performance, measuring against set indicators.
• Monitor the standards of performance in all departments and take or suggest appropriate actions, as and when required.
• Training Budget Utilization, Policies and Procedures
• Prepare, monitor and control the hotel’s annual training budget.
• Ensure that a sufficient number of qualified departmental trainers are available in every department.
• Ensure the maximum utilization and productivity of department trainers in each department.
• Learning and Talent Development.
• Support BTMA’s Talent Management Programs e.g. Management Development Program (MDP).
• Ensure that high potential associates undergo appropriate development programs and activities.
• Lead the CassiaHR’s strategy execution by planning, monitoring and adjusting the corresponding learning and development projects or activities.

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Qualifications

• Excellent interpersonal, communication and presentation skills
• Excellent English communication skills (Proficiency of English language skills, TOEIC score: 905-990 International Proficiency)
• Knowledge of other foreign languages is an added advantage
• Required to perform independently and proactively and determine policies within strategic, given guidelines.
• Previous supervisory experience
• Proven track record in hotels/resorts of similar standards and in a similar capacity
• Knowledge of the local language