Learning Manager – Cassia Rama 9 Bangkok

Key Result Areas:

I. Managing the Job

1. Cassia Culture and Spirit
   • Instill commitment to the Cassia experience in associates ensuring that the Group’s vision, mission, our core values (IDEALS), Brand Positioning are assimilated and the objectives of the hotel are met.
   • Promote performance improvement, Service Excellence and quality achievement throughout the organization.
2. Training Analysis
   • Conduct regular training needs assessment of all associate levels in the property.
   • Prepare, communicate and implement an annual training plan for the hotel.
   • Collate and analyze performance data and chart against defined parameters such as Lashner, Rush & Associates (LRA) or Revinate results, Food Safety Management System (FSMS) and other department audits.
3. Instructional Design
   • Design, create and develop informal and formal solutions and training programs to meet BTHR organizational needs, analyze the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact.
4. Training Delivery
   • Conduct training and orientation programs for associates at all levels.
   • Conduct core training programs.
   • Facilitate Other Training Programs conducted by other Subject-Matter Expert.
   • Keep abreast with innovations and developments of training techniques and methods.
5. Managing Learning Program Implementation
   • Initiate and coordinate training/ learning activities required to meet quality standards.
   • Ensure New Associates Departmental Induction Program implemented in respective departments.
   • Ensure that regular, scheduled training plans are subsequently implemented and followed in all departments.
   • Monitor the implementation of specific programs, e.g. Risk Management Training Program.
6. Measuring Training Effectiveness
   • Monitor and advise on the performance of the quality management systems and produces data and report on performance, measuring against set indicators.
   • Monitor the standards of performance in all departments and take or suggest appropriate actions, as and when required.
7. Training Budget Utilization, Policies and Procedures
   • Prepare, monitor and control the hotel’s annual training budget.
   • Ensure that a sufficient number of qualified departmental trainers are available in every department.
   • Ensure the maximum utilization and productivity of department trainers in each department.
8. Administration
   • Ensure that every department compiles and maintain a complete and up-to-date associate orientation/induction/standard manual/training materials.
   • Keep a comprehensive record of all training activities and maintains the efficient administration within the department preparing and submitting operational reports on time.
   • Monitor and control the use of the hotel training facilities and equipment.
   • Ensure that said facilities are properly fitted and suitably equipped; make recommendations for improvements and upgrade, as dictated by the needs of the hotel.
   • Build up the e-library with current knowledge and information and ensure that an archive of historical events is in a shared drive.
   • Assist the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment and performance review procedures.
   

II. Managing Others

• Coach, counsel, discipline and develop subordinate associates.
• Coach, motivate, inspire and develop departmental trainers.

III. Managing Relationships

• Contribute to the morale and team spirit of the hotel by building and maintaining supportive and effective relationships with colleagues and associates, instilling confidence and demonstrating “chemistry” with key constituents and the workforce in general.

IV. Managing Self

• Always maintain a very high standard of personal hygiene, dress code and demeanor.
• Be polite and professional in any situation, particularly where the image and reputation of the hotel are represented.
• Be responsible for ensuring that all activities within the training department are carried out honestly, ethically and within the parameters of the local laws and Group Learning Policies and Procedures.
• Be fully conversant with the hotel’s health and safety, fire and emergency procedures.
• Attend meetings and training, as and when required.
• Perform any additional duties and special projects, as specifically directed by the General Manager.