Executive Assistant Manager – Cassia Rama 9 Bangkok

Description:

• Is accountable to the General Manager in the overall running of the hotel by participating in the decision-making related to the hotel policy, philosophy, directions, goals and objectives and by taking appropriate action for their implementation as directed.
• Oversees the performance of the Rooms Division (in charge of Rooms, the Front Office Manager, the Executive Housekeeper, the Guest Services Manager, the Security Manager and Recreation Manager). Provides guidance and assistance in the execution of their responsibilities and helps them set their respective departmental objectives.
• Directs and controls all subordinate Rooms and Engineering associates to ensure that all day-to-day operational matters are handled on time and guest expectations are met.
• Co-ordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms.
• Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control.
• Assists in the preparation of the hotel’s annual budget; more specifically, prepares, monitors, and controls the budgets of the Rooms Division and Engineering Departments.
• Participates in the preparation of the annual business plan in the approved corporate format, including explanations, comparison analysis and variances.
• Reviews operational reports daily.
• Maintains and efficient administration by preparing and submitting operational reports on time.
• Reviews the property status with the individual department heads under his/her responsibility to ensure that the quality and service standards are maintained throughout.
• Reviews the guest ratings and follows up accordingly to correct problem areas.
• Monitors the guests’ correspondence for the hotel and ensures that any problems/shortcomings are quickly identified and resolved, with feedback given to the guest accordingly.
• Actively and regularly interacts with guests, associates and management colleagues, individuals outside the hotel, but not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
• Ensures that the hotel is managed and run in compliance with all governmental requirements.
• Is responsible for the implementation and co-ordination of all related aspects within the Group’s Balanced Score Card (BSC) Program.
• Ensures that associates are selected, trained, evaluated and rewarded in compliance with the hotel’s Associates Management System.
• Reviews all managers’ performance under his/her responsibility at least once every year.
• Coaches, counsels, disciplines and develops subordinate associates.
• Contributes to the morale and team spirit within the hotel by building and maintaining supportive and effective relationships with managers and associates alike, instilling confidence and demonstrating “chemistry” with key constituents.
• Ensures total quality of guest services and hospitality within his/her departments.
• Provides leadership, motivation and training for managers and associates.
• Stays current with developments in the hotel industry, and specifically Rooms and Engineering related issues, and makes appropriate suggestions and recommendations to the General Manager.
• Co-ordinates functions and activities with the SVP/ MD – Hotel Operations and other corporate associates, as appropriate.
• Chairs weekly departmental meetings.
• Chairs quarterly departmental meetings with all associates.
• Is fully conversant with all health and safety, fire and emergency procedures.
• Is polite and professional in any situation where the image and reputation of the hotel are represented.
• Attends meetings and training as required by the General Manager.
• Performs other ad-hoc assignments as dictated by the needs of the property and/or as directed by his/her superiors.
• Ensures that all activities are carried out honestly, ethically and always within the parameters of the local laws and regulations.
• Maintains a very high standard of personal hygiene, dress code, and demeanor.