Housekeeping Manager (Cassia)

Job Description

• Directs and co-ordinates all subordinate housekeeping staff to ensure that all day to day operational matters are handled on time and that guest expectation are met.
• Co-ordinates with front office to ensure that rooms are serviced and turned down according to guest requirements and vacant rooms are cleaned for new arrivals.
• Monitors the daily servicing of guest rooms, public areas and back of house areas to ensure they conform to requisite standards.
• Maintains systems to be able to handle day to day guest requests quickly and efficiently
• Prepares duty rosters, vacation plans and schedules and public holiday schedules to ensure efficient use of human resources.
• Ensures employee uniforms are in good condition and laundered as per hotel standards.
• Ensure guest laundry is laundered and delivered as per hotel standards, and guests are billed accordingly.
• Ensures all hotel linen is in good condition and laundered as per hotel standards.
• Maintains par stocks for all housekeeping operating equipment and supplies and re-orders as required.
• Monitors the standard of work carried out by contractors engaged by the hotel to ensure that it meets the agreed quality.
• Oversees inventory control, purchasing, disbursement and control for all aspects of housekeeping operations.
• Directs and co-ordinates the minibar operation to ensure that all day to day operational matters are handled on time and guests are billed accordingly.
• Administers the hotels ‘Lost and Found’ system.
• Administers the hotel’s baby-sitting service.
• Co-ordinates all activities of the gardening with landscaping department.
• Co-ordinates with Pest Control to make sure all areas of the resort and hotel are under control.
• Prepares monitors and controls the hotel’s annual Housekeeping budget.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Ensures that employees are selected, trained, evaluated and rewarded in compliance with existing employee management system.

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Qualifications

• Years of related experience 3 to 7 years
• Education/qualifications M6 plus technical certificate of diploma or above
• Good English language skills.
• Strong organizational skills.
• Ability to lead, motivate and develop a team of individuals.
• Detailed knowledge of working practices of housekeeping.
• Strong administrative skills.
• Ability to cope with pressure.