Housekeeping Manager (Crowne Plaza)

Job Description

• Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents). 
• May maintain procedures for security of lost and found items.
• Perform other duties as assigned. May also serve as manager on duty.
• Inspect all assigned suites and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Carry out special needs and requests of the guests, VIP’s and repeat visitors. 

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Qualifications

• Graduate Degree/ Diploma in hospitality and hotel management / secondary education / equivalent 
• Four year of housekeeping experience including some supervisory training/experience.
• Must be able to speak local language(s).